Courteous

Sherene was quick to grasp what was query and complaint and provided the information that i initially needed from call centre agent in customer care dept. Confirmed the status of the order placed by my mum and followed with the account holder (mum). Home Choice should retain people like her who exhibits great people skills and can adjust to the situation per customer needs and not follow call centre script without weighing on the situation requirements. Enjoyed interacting with her in resolving the query.