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MS
Mandy S

1 reviews | Active since Apr 2013

15 May 2019, 13:19

Contract differs to actual balance

Good Day

I have tried calling your callcentre 3 times. Twice nobody spoke to me and once the guy took over 3 minutes to speak. I would like a recording of that call. My payment breakdown says 6 X R 219,00. According to my calculations 5 installments have been made and the last is due R219.00 however the amount provided by Thandiso who took over 3 minutes to speak is R323.00. Please explain why this is, payments are reflecting as one day late. As per the terms I am willing to pay one last installment R219.00. The amount is small but how many customers are you doing this to? You call me every month to say I have not paid but I have never missed a payment. I now pay early but you still call. You call to tell me I didn't pay and then afterwards you call to say thank you for not missing a payment, you have credit to buy more. I am starting to feel like you don't want good customers. I sent an email 5 days ago with no reply.

0
Replies (3)
Homechoice
Homechoice's reply15 May 2019, 13:24
Official
Hi Mandy.

We’re very sorry to hear about the poor service you experienced. Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this. 

Thank you 
MS
Mandy S's update15 May 2019, 21:38
Reviewer Update
I don't feel my concerns were attended to. The consultant was condescending, she spoke to me as though I didn't know what I was talking about. I hope her manager will call me. I double checked my emails from Home choice, I can't see what she is talking about. Item Description Item Number QTY Terms Cash Price Facility Account Fee Assembly Fee Handling Fee Delivery Fee Finance Charges Credit Cost Multiple Sub Total Raina 6-piece basic comforter set-Double Biscuit 178190 1 6 X R 219,00 R 999,00 R 113,89 R 0,00 R 0,00 R 103,40 R 91,86 1,19 R 1 308,14 Sub Total R 1 308,14 Total Discount R 0,00 Total R 1 308,14 Your monthly instalment for this order R 219,00
MS
Mandy S's update15 May 2019, 21:38
Reviewer Update
I don't feel my concerns were attended to. The consultant was condescending, she spoke to me as though I didn't know what I was talking about. I hope her manager will call me. I double checked my emails from Home choice, I can't see what she is talking about. Item Description Item Number QTY Terms Cash Price Facility Account Fee Assembly Fee Handling Fee Delivery Fee Finance Charges Credit Cost Multiple Sub Total Raina 6-piece basic comforter set-Double Biscuit 178190 1 6 X R 219,00 R 999,00 R 113,89 R 0,00 R 0,00 R 103,40 R 91,86 1,19 R 1 308,14 Sub Total R 1 308,14 Total Discount R 0,00 Total R 1 308,14 Your monthly instalment for this order R 219,00