Consumer rights are not respected

<p>I have very disappointing expirience with homechoice service . I returned a cookware set on the 18 August which I bought on 29th March 2016 reason being the lids of their knobs were falling off I wrote them a letter telling them that I no longer want their good they rather refund me but on the 24 of August 2016 they called saying they don't do refund on goods after 14 days of purchase they will repaire the set n pay only the money I spent on courier but non of that has happened .... I called again several times to ask for a follow up but was told another story that the cookware is gonna be replaced been waiting for the replacement of goods sing the call on the 07 September 2016 I've visited the post office to check the post but there was no good under my name I'm tired of waiting it's 21 days today except weekends since I've placed a return quiry.... I don't know if I'm being undermind or they no longer care because they've got nothing to loose</p>