Consumer not up to its promise

I have been a loyal payer and suporter to homechoice, right now I don't even want a free gift from them, I bought a set of pots with the temperature gauges on the lids, within 6 months, those handles broke to pieces, that was in 2019, im still being promised new ones, till today, i bought a pressure cooker, in 2019, the plastic display in front started melting, it took them 2 years to even take notice of my complaint, they picked up the pressure cooker in Feb this year, I've not heard from them since, I also bought a bed set with head board and all covered in leather, within a month the matras fell flat on the one side (restonic) after 3 months of complaining restonic exchanged the matras, the leather tears everywhere, the wood is skew, some 2 feet that was only tac welded on the bottom of the bed, broke off, some *****s can not be *****ed on the bed to hold it together, there is no nuts, 2 guys came to my flat for inspection, there feed back was that the bed is irreparable, they left, never to hear anything from them in the year, it is now nearly a year, I still phone them every week and fight and complaint, every time it's a promise of "we will get back to you" just nothing, if you phone them, that's you're feedback and your promise, I can not explain how much money I spend on phone calls weekly, the area manager "Olerato +*** has made the biggest promise, but after that she does not answer her calls and the 2 times she did, she was in" meetings" the call centre is the joke of all Call centre's, they just don't capture your complaints, you can phone 10 times in a row, you will NOT hear about your previous call, if they phone you and you say you are busy with a complaint against them, the phone will be slammed down in your ear It's the worst service thst I have ever received from any company