Constant struggle to get my details updated to access my profile in order to place an order

Good day

I Have requested my home address and cell phone number to be updated on several platforms and it is now 8 days further and only the address was updated.

I have escalated this with the complaints department (Lee-Ann Petersen) and no one is helping me despite all the emails and evidence i have send them to update this.

Lee Ann normally respond within a day after my complaint with the cell hone number that was not updated with all the relevant proof send to her she still didnt respond to me. Not even a simple email to say we are looking into this.

I cant believe the incompetency and it is 8 days further and i still cant access my profile to place my order>>>>

I can phone any other Company to update my details such as a cell phone number over the phone without any struggles. Also i only need to access my online profile but now i have to send emails and proof of everything and still cant access anything.

With any other company i can phone and they will help me over the phone to update this effortlessly

I want to place my order by tomorrow so can a team leader or anyone that actually care please give me an update on this as this is ridiculous.#