LE
Leslie E
1 reviews | Active since May 2016
31 May 2016, 12:19
Constant payment reminder phonecalls
<p> Why must you phone every month to remind a person to make payment for an account which is not even overdue and which I pay on time monthly. That is why you people send out statements. I don't have time for calls like this when I am at work.</p>
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Homechoice's replyOfficial
01 Jun 2016, 06:34Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Homechoice's reply01 Jun 2016, 06:34
Official
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team