CC
CARLA C
1 reviews | Active since Jul 2019
08 Apr 2024, 14:55
CONSTANT HARRASSMENT FROM HOMECHOICE
I bought one item about 2 years ago from Homechoice. Ever since then, I've been CONSTANTLY harrassed by there telesales staff. I get phone calls from them 5 to 6 times PER DAY!!! I have asked them to remove me off their database, but my request falls on deaf ears! I have installed the app "Truecaller" to try and block their calls as they use a different number to phone me everytime!!!
This is a direct message to management from Homechoice from me: If you do not stop harrassing me with these constant phone calls, I will have no choice but to take this forward legally as from today - 08 April 2024!
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Replies (2)0
Replies (2)
Homechoice's replyOfficial
08 Apr 2024, 15:10Hi Carla,
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.
Sincerely,Candice Rittels, on behalf of the Customer Support Team
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.
Sincerely,Candice Rittels, on behalf of the Customer Support Team
Homechoice's reply08 Apr 2024, 15:10
Official
Hi Carla,
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.
Sincerely,Candice Rittels, on behalf of the Customer Support Team
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.
Sincerely,Candice Rittels, on behalf of the Customer Support Team
Homechoice's replyOfficial
16 Apr 2024, 16:33Dear Carla,
We are writing to inform you that we have successfully resolved the issue you raised in your HelloPeter complaint.
After thoroughly investigating the matter, we have taken the necessary steps to address your concerns and ensure a satisfactory resolution. We apologize for any inconvenience this may have caused you and appreciate your patience throughout this process.
If you have any further questions or require additional assistance, please do not hesitate to contact us directly. We are committed to providing excellent service to our customers, and your satisfaction remains our top priority.
Once again, thank you for bringing this matter to our attention. We value your feedback and are grateful for the opportunity to address your concerns.
Sincerely,Candice Rittels, on behalf of the Customer Support Team
We are writing to inform you that we have successfully resolved the issue you raised in your HelloPeter complaint.
After thoroughly investigating the matter, we have taken the necessary steps to address your concerns and ensure a satisfactory resolution. We apologize for any inconvenience this may have caused you and appreciate your patience throughout this process.
If you have any further questions or require additional assistance, please do not hesitate to contact us directly. We are committed to providing excellent service to our customers, and your satisfaction remains our top priority.
Once again, thank you for bringing this matter to our attention. We value your feedback and are grateful for the opportunity to address your concerns.
Sincerely,Candice Rittels, on behalf of the Customer Support Team
Homechoice's reply16 Apr 2024, 16:33
Official
Dear Carla,
We are writing to inform you that we have successfully resolved the issue you raised in your HelloPeter complaint.
After thoroughly investigating the matter, we have taken the necessary steps to address your concerns and ensure a satisfactory resolution. We apologize for any inconvenience this may have caused you and appreciate your patience throughout this process.
If you have any further questions or require additional assistance, please do not hesitate to contact us directly. We are committed to providing excellent service to our customers, and your satisfaction remains our top priority.
Once again, thank you for bringing this matter to our attention. We value your feedback and are grateful for the opportunity to address your concerns.
Sincerely,Candice Rittels, on behalf of the Customer Support Team
We are writing to inform you that we have successfully resolved the issue you raised in your HelloPeter complaint.
After thoroughly investigating the matter, we have taken the necessary steps to address your concerns and ensure a satisfactory resolution. We apologize for any inconvenience this may have caused you and appreciate your patience throughout this process.
If you have any further questions or require additional assistance, please do not hesitate to contact us directly. We are committed to providing excellent service to our customers, and your satisfaction remains our top priority.
Once again, thank you for bringing this matter to our attention. We value your feedback and are grateful for the opportunity to address your concerns.
Sincerely,Candice Rittels, on behalf of the Customer Support Team