1 reviews | Active since Dec 2015
CONSTANT HARRASSMENT
I have now received a message from homechoice saying that i am R800 in arrears. This is honestly getting completely out of hand and most frustrating. I have not ever missed a payment and i refuse to keep having to do all this unnecessary admin on my side because you guys cannot find the payment - it is beyond strange to me how i pay into the same account every single month and yet, you seem to have missed certain payments and not the others. I am constantly harassed by call centre agents all day long and it is getting absolutely ridiculous now. <br> <br> Please please - help me sort this out. This has been the worst experience for products that are not even worth all this hassle.<br> <br> I am out of town for work and so i am unable to take calls - please pop me an email if you need any further information.
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Best regards,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Best regards,