Constant harrasment....nobody LISTENS!!

<p>In July 2015 I bought some items, including a food warmer which was damaged. I immediately called them and they would send their couriers which they did. The couriers collected...and almost a year later they have still not credited my account. I sent them proof of collection, they tell me they can't find it in their warehouse, so why is that my problem? My responsibility ended when they collected. I now get harrased by their call centre looking for payment. Sometimes 5/6 calls a day. I have taken this up with their customer service who promised me they would sort it out. At least 5 mails later....still nothing....except the constant harrasment! I am waiting for my settlement balance as I want to get shot of this company once and for all. maybe I should just pay for the ****** item they are holding me to ransom with!?</p> <p> </p> <p>One of the mails sent...</p> <p>I don’t know if my mails are read and just ignored but this has been going on since July last year. The buffet server was collected by RTT. Proof attached. I have sent this to HC before and receipt was acknowledged. A lady called me today to say they don’t have the buffet…that is NOT my problem. I sent it back via YOUR courier (incidentally, if someone bothers following up with RTT, they DO have proof of delivery to your warehouse). My responsibility ended when RTT collected from me. The fact that your warehouse cannot find it is not my problem. I want my account credited and all the extra interest charges reversed. I will not pay another cent until such time as I have the correct balance. I will also NEVER buy another thing from Homechoice ever again. I have never in my life dealt with such incompetence. Please do not call me regarding o/s payment until such time as my account reflects the correct balance, as I will be rude to your call centre people.</p>