CW
Cole W

1 reviews | Active since Jun 2018

26 Mar 2020, 15:11

CONSTANT HARASSMENT FROM HOMECHOICE!!!

I am being harassed because Dalene Samuels can't take care of her own debt. Please remove this number as there is no one here by that name. The number is an MTN number ending in 7822. I get call after call and I constantly state I am not this woman so please remove me from the contact list and yet I am still being contacted. Fix this now otherwise I will have to take legal action because of this harassment!!!

0
Replies (3)
Homechoice
Homechoice's reply26 Mar 2020, 15:27
Official
Hi Cole.

We will investigate this process to see how we can best improve it going forward!

Apologies for the inconvenience caused,
Homechoice
CW
Cole W's update26 Mar 2020, 15:32
Reviewer Update
There is no investigation required, just remove the number from the list. I have instructed multiple call centre personnel to do so, and yet I will still receive calls 2 hours later. I get contacted 3 times a day on average for the same thing. I am not Dalene Samuels. Remove the contact number from your contact list!!!!
CW
Cole W's update26 Mar 2020, 15:51
Reviewer Update
I just got another call from Homechoice. Why do you need to call me when you have an electronic confirmation of my request?! Get your DBA or BI team to sort it out.