EA
Ellah A

1 reviews | Active since Apr 2015

24 May 2017, 15:45

confused cocoroaches

<p>My "latest" order is 1760****0. Firstly an agent first spoke to me, validated my info with the credit bereaux and said I qualify for credit. Then sent me messages confirming my order.</p> <p>Then another agent called telling me I do not qualify for credit and that my "previous" order was not in the system. I wasted my precious time on the phone. He even gave me a refrence number confirming my "now" cash order. I never got an sms on which account to pay to. All they gave me is the above order number.</p> <p>Today, a rude agent called forcing me to talk on the phone even though I had told him i was busy, he should call me tommorow. Yet again, he said my order is not in the system.</p> <p>What stupid games is homechoice playing?</p> <p>Wasting my time, breath, energy?</p> <p> </p> <p> </p> <p> </p>

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Replies (1)
Homechoice
Homechoice's reply25 May 2017, 10:05
Official

Hello,

Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution.

Kind Regards

Customer Support Team