Completely Disgusting!!!

Since 1 July 2015, we have been desperately trying to sort out a broken bed. After getting an assessment, first time, they fixed the bed (that is not evens a year old) temporarily and stated it is a FACTORY FAULT! Since then, almost 3 WEEKS later, SLEEPING ON THE FLOOR, we are still trying to get the bed replaced or assed. After numerous calls, dealing with an irritable customer care agents, a supervisor, who never passed on the query and a manager that is not being taken seriously, we were advised we must now wait another 7 days for a phone call to arrange a assessment, after it was agreed in writing on email to the manger they would come out today after 9 o clock as they never came Sat pass as also agreed. IS THIS the STANDARD practice TO LET YOUR CUSTOMERS SUFFER. I could understand one weeks wait but almost 3!!!!! I WISH and HOPE that you EXPERIENCE the suffering we have to withstand every night! I have never purchase products with such bad after sale experience. After telling the manager due to circumstances they should replace the bed, i was told we must wait for the assessment again, that i believe will not happen. Utterly disappointed!