Completely disgusted
I was called to advise I would win one of your prizes should I order before the end of August. I then did order and expected to get the towel set as it was the cheapest prize offered. What really disgusted me though was the towel set I received it was not even a towel but a hand towel probably one of your thinnest that could not be sold and smelled horrible. Your have officially lost a customer for good I will never be ordering from you again. Your advertising is misleading.
Dear Ms M Michaels
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you.
Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Best regards,
Dear Ms M Michaels
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you.
Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Best regards,