Complete harassment by Homechoice call centre agent
<p>I receive calls daily, sometimes up to 3 times a day from homechoice call centre agents asking for Irene. I have explained that I do not know an Irene and have asked them to remove my number from their database. The calls are made after 19:00 in the evening, which disturbs my time with my family. I have also received calls on Saturday mornings. When I ask the call centre agent where they are calling from, they immediately hang up. </p> <p> </p> <p>I do not have any account with Homechoice.</p> <p> </p> <p>If I get another call from this company I will try to lodge a complaint with National Consumer Commission.</p> <p> </p> <p>kind regards,</p>
Dear Sir/Madam
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you.
Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Dear Sir/Madam
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you.
Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team