Complaints

Hi I bought a hair dryer from Homechoice and it was faulty and reported it. After a few emails they informed me that they are not repairing it and I can keep the item and they will credit my account by R399 which was the cost of the item. I send a lot of emails asking when they will resolved my issue with no success. After that they called me and said they are collecting the item which I need to send back and I did so, but still it's on my account so they want me to pay for something I don't have. I emailed their compliance department also but didn't received any answers back. If needed I can send you all the emails as proof of my issues. Kindly Regards. Ursula