mD
matuku D

1 reviews | Active since Jun 2015

05 Jul 2016, 11:18

complaint non payment account

<p>on 3 june i made a payment of R170 and soon after I got numerous calls from different people at homechoice that my account was in arreas. I kept on explaining the samething to them that I had made payment but still since last night and today received the very same call that my account is still in arreas I explained again that I made payment of R170 on 3 July and I was then told that am having two accounts by homechoice of which I didnt know that as I have been paying R170 on monthly basis towards my account the problem only started end of May and June. Could homechoice please sort this problem out, as I'm being charged of the two items which were returned begining of May( navy jacket and puffer jacket) and fix my account accordingly without being accumulated arreas. and also they must provide me with the correct account number which I used before to make my account payment. I am sick and tired of homechoice who is very quick to claim that they payment was not made even though I provided with the proof of payment. This is not the first time am experiencing the same problem, and it was only rectified after I came to hellopeter for intervention of the same reason</p>

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Replies (1)
Homechoice
Homechoice's reply08 Jul 2016, 10:21
Official
Hello matuku, Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team will be in touch with you shortly to provide you with an amicable solution. Kind Regards Customer Support Team