COMPLAINT

It's sadly the way we are treated with all these retails and it seems like we don't have any rights as the consumers. Getting to the story, in 2019 I opened the account at Home Choice and i paid for few months before I got blacklisted because I was behind on paying the account.

In 2021 I got the email from Strauss Daly Attorneys informing me that the my case is with them now and no longer with home choice. Run about April may in 2021 I received another email with this regard and they now offered me 20% discount.

The arrangements were made between myself and Strauss Daly Attorneys presented by the lady called Michelle Govendor. The date for payment were finalised and honoured, the payment of 5700 we made and the proof of payment were sent to Strauss Daly Attorneys.

When I asked for the paid up letter, she told me that she is going to send the paid up letter to HOME CHOICE THAT I WAITED FOR EVER SINCE 2021 MAY.

last year towards the end of the year I received another email from CSS ATTORNEYS and I phoned them, apparently they were collecting me the 20% discount that I was given by Strauss Daly. I was so stressed and I contacted Strauss Daly Attorneys, Michelle Govendor, I was so disappointed when she asked me to send the proof of payment again and told me that she is still waiting for home choice and when I ask her now what must I do because all of this is reflecting badly on my name she said she is going to contact me.

Now I am very frustrated because she never contacted me instead I had to contact her time and again without any positive response, I even had to brought the matter to my lawyers to attend to. Up until now I didn't get any positive response.

I am so frustrated and I am no where to turn to because of this matter, I have the sleepless nights.