BN
Barishka N
1 reviews | Active since Feb 2019
05 Jun 2019, 07:58
Complaint about my order being delivered to someone else
I ordered blankets from homechoice on 21/5/19 ... everytime i spoke to homechoice they said the order was being dispatched ... i even received messaged saying that its being dispatched .. on the 3/6/19 , i spoke to a homechoice consultant and enquired why the delivery was taking so long , they said the blankets has been delivered .. i then called my family to enquire if the blanket has been delivered and they confirmed that nothing was delivered ... why did homechoice not confirm with me if the order was received ... how can they just allow anyone to sign for someone else order
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Replies (2)
Homechoice's replyOfficial
05 Jun 2019, 08:14Hi Barishka.
Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.
Lee-Ann will be in contact with you shortly to assist in resolving the issue.
Thank you.
Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.
Lee-Ann will be in contact with you shortly to assist in resolving the issue.
Thank you.
Homechoice's reply05 Jun 2019, 08:14
Official
Hi Barishka.
Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.
Lee-Ann will be in contact with you shortly to assist in resolving the issue.
Thank you.
Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.
Lee-Ann will be in contact with you shortly to assist in resolving the issue.
Thank you.
BN
Barishka N's updateReviewer Update
19 Jun 2019, 13:28Good day , I received a response from homechoice telling me that a ***** case has been opened because i did not receive the blankets that i ordered ... i then received a statement saying that i need to pay homechoice for the blankets ... how can i pay for blankets that i did not receive and how can a ***** case take 90 days to resolve ??? kindly cancel my order if this cannot be resolved sooner ... we in the middle of winter and in 90 days we will be approaching summer ... this is the worst service i have ever received ... homechoice is quick to invoice but cannot resolve a ***** case sooner ????
BN
Barishka N's update19 Jun 2019, 13:28
Reviewer Update
Good day , I received a response from homechoice telling me that a ***** case has been opened because i did not receive the blankets that i ordered ... i then received a statement saying that i need to pay homechoice for the blankets ... how can i pay for blankets that i did not receive and how can a ***** case take 90 days to resolve ??? kindly cancel my order if this cannot be resolved sooner ... we in the middle of winter and in 90 days we will be approaching summer ... this is the worst service i have ever received ... homechoice is quick to invoice but cannot resolve a ***** case sooner ????