1 reviews | Active since Jun 2015
Complaint
<p>i made payment on 1 Nov and there after i got sms acknowledging my payment. Since then i've been getting numerous calls from homechoice that my account is in arreas and havent paid my account as agreed on 3rd Nov. ive been explaining to them that I made payment of R232 on 1 Nov and even gave two consultants the account no which i used and i was apparently told that i have two separate accounts on my name which i didnt understand why cant be that be merged into emy normal account . Homechoice must also train its consultants on how to deal with customers over the phone they can be rude at time there was one who shouted at me while i was explaining my story i would like homechoice to split the money i paid into the correct account and also iam not liable for the arreas on my account and i will not going to pay those arreas as i made payment on 1st Nov i need to have one account as before</p>
Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
