complaint

1 Last year I brought a suitcase set. I ordered something again this year and asked for two separate accounts. They were so eager to get the sale that they did not mention that two separate accounts will not be possible. 2. Every month I get a phone call from Homechoice to confirm the date I will make payment (not ones did I pay them late but still the call) Last month I was told to pay an amount which we paid, a week after my payment I received a call to say we short paid? How is this possible? How can one agent give me an amount and the next a different amount, why does this always change?