Complaint

Good day,

Kindly note that I received the following SMS on the 10th of May 2021 at 3:49pm.

Miss ....HomeChoice confirms your cell phone number change on 10/05/2021 .If you did not make this change contact *** urgently

I then called your call center after 4pm and spoke to a lady who said her name is Ongeziwe, I explained to her that I received an SMS and that I never changed any of my details or logged on to my profile. I asked the lady to provide me with the details of how the details were changed without my permission, the response I got was that "if someone calls into the call centre and they are able to confirm the client's details as they reflect on the system, they are able to proceed with amendments"

I then asked for the details of the consultant responsible for these amendments, I was given the following name: Sinongiseni and I was told that the amendment was made at 3:36pm. I asked the lady to provide me with the new information captured on my profile but she failed to do so, instead she asked that I confirm my details again. I asked if she was able to change my details to what they were but she placed me on hold for more than 6minutes.

I had to hang up and call again, I got through to a lady who introduced herself as Ombela, I asked to speak to the previous consultant however she was unable to put me through, and wanted me to explain the reason for my call again. I asked for the team leaders details and she gave me the following names Maurice and Udit.

Team leaders or whoever will be attending to this, please note that I NEVE MADE ANY AMENDMENTS NOR HAVE I MADE ANY ORDERS RECENTLY, CAN WE HAVE MY DETAILS CHANGED BACK TO WHAT THEY WERE. IF YOU ARE UNABLE TO PROCESS MY REQUEST THEN YOU DELETE MY PROFILE FROM YOUR SYSTEM.

I fail to understand how you would process such amendments without the client's consent and how many ********** accounts have been opened under false pretenses. Is that your way of pushing sales and profits without caring for your loyal customers? How will the responsible consultant be dealt with.

Should I not get a satisfactory response by Friday the 17th of May, I'll escalate further.

Regards,