Complaint

I had a ********** debit order go off my account twice now. First time I called Home choice and they assured me that there is no order on my profile and someone opened it online but it was never fully registered and no order was made. But I keep on getting debited by them for no reason. No one on their call center can help me because they can't pick up anything on my profile. I need this sorted out ASAP, I can't be reversing this debit order every month. It's ruining my credit profile and I am being charged by my bank every time I reverse it!