Complaining for Homechoice

Good morning Hellopeter I hope you are doing well. Can you kindly assist me in this matter below. In February 2023 i app**** for a credit in Homechoice then I was accepted within that month i then went to the Homechoice warehouse mitchell's plain where I app****,there were couches that i liked which was two(2) x seater and one(1) x seater I took those couches with a credit that I was given however I have to wait for few days in order the couches to be in a store and come for collections,within a few days then i received a message that i should come to the store with a transport to collect my order(couches)on the 2023-02-13 I collected the couches which were wrapped in plastic on my arrival at home i then unwrapped the couches to my shock two(2)x couches were damaged i went to the Homechoice warehouse in Mitchell's plain to inform them I then brought the whole set on 2023-02-14 and were received by tashreed. Since that day i haven't had any updates from Homechoice i was the only person that was bothering my self going to the store wanna know if when am I receiving new couches,what about the debt that is on my name? speaking with Noma and other (employees) no resolution. Up until I received an email from MBD that I should pay Homechoice the Homechoice that I'm not owing. I went to the Homechoice warehouse in February 2024 again where i spoke with Sihle the manager she inform me that when i returned the couches she was not the store manager then in Mitchell's it was someone else till today there's no update. Homechoice has damaged my credit score if I'm applying for credit Homechoice pop up what ****es me off im not owing Homechoice.