complain/concern

I Called and called and requested several call backs to cancel all my orders but as soon as i mention the word cancel the all hang up the phone, i sent an email to home choice with no reply at all.I am cancelling my order because it was promised to be delivered during lock down and between 7 to 14 days but has been more than 20 days without communication or anything i then went to sjhoprite and bought a stove sheet street and bought a blanket and now i am cancelling all my orders and if they keep on ignoring me i will not sign for them when they finally decide to deliver because they have been ignoring my concerns all i want to do now is settle my account and never again deal with home choice and exoplain to my other family members to do the same.