Complain about Homechoice

Item: Homechoice
Rating: 5
Author: Francisca T

Homechoice **********

My name is Thembisile Mabuza I've been a member of Homechoice for more than 30 years. But they disappoint me I ordered a comforter from Homechoice they delivered a wrong parcel they deliver a old style of comforter with heavy old style blanket. they keep on telling me that their courier is coming to pick up the parcel until yesterday I received a state with high amount I ask them they said it including the wrong order I said how come they said because they didn't collect it I promise to take the matter to Hello Peter it where they come and pick up the parcel. I'm waiting for month end to see how much they will deduct because they collected their nonsense order. once they deduct the collected order I will report them

Helpful (0)

Replies (2)

Homechoice's replyOfficial

13 Nov 2020, 11:14

Hi Francisca.

Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.

We will be in contact with you shortly to assist in resolving the issue.

Thank you.
Homechoice

Homechoice's reply13 Nov 2020, 11:14

Official

Hi Francisca.

Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.

We will be in contact with you shortly to assist in resolving the issue.

Thank you.
Homechoice

Francisca T's updateReviewer Update

13 Nov 2020, 11:28

the problem is you added the amount of the wrong order to my account when I called your customer services and asked them why they add the amount to my account the lady that I talk to she said I will pay that amount until they pick up the parcel I said this a ******** offence to add the amount for something that I didn't order I'm waiting for you to come and pick up this parcel and now you doing this to me it unfair. that what happened

Francisca T's update13 Nov 2020, 11:28

Reviewer Update