Complain

I have a problem with homechoice I overplayed my account when I was settling it and I was told I have to buy with the remaining balance and I did and I was told I also have a certain discount and for my order I was short of 280 which I paid and sent a pop but when my order was delivered it was incomplete they claimed its because of shortage of payment now I keep sending emails calling I am not assisted all instead I'm getting endless calls for buying again now I just want my money back so i can buy somewhere else