Complain

I have bought a HiSense 50"TV on account(#*** on 12 November 2020, which just died and not switch on. I reported the issue and they came and collected it on July 2022 and returned it on the 23 September 2022 and it died the following day. I reported it immediately and they came and collected it and up until now they havent returned it. Everytime I call i am told a different story, so please help and assist me in getting my TV back or atleast replace it with a new one as i am still paying for it every month for something that I dont have.

Regards Rose Nikelo