Complain

Hello I need help which will come close to the solution m a new customer of home choice I really love all of their product from bedding to home appliances..in mid Nov I saw a adverti*****t of my fb page and I responded immediately they rep****..was assisted by an agent by the name of Lwazi who asked for my details to see if I do qualify while he was busy with my application I asked him how much was their luggage and he gave me two prices R1799 and R1299 then i waited for the responce so I can decide on what I'm interested in...after few days I got a delivery at my work place when I open it was the 5 peace of luggage then I took them because I knew I can afford R 1799 even the R1299 we chatted about on our conversation...end of Nov I'm getting a statement from home choice saying my balance is R3789 89 I got shocked because we never talked about that price I tried several times explaining my problem instead I get rude people who last I spoke to d lady by the name of Siphokazi that girl was not even willing to listen to my side of a story and was raising her voice as if she's talking to a child..how can I get to the bottom of this??I still have all the convirsation with the frst agent who was assisting me as my **** that I never got feedback that is saying my application was successful ask I can choose what I wanted.thamela Chenya is my name..thank you.