COMPLAIN

My name is Mamsy Senamela (Nkadimeng – previous surname)I would like to log a complain again HOMECHOICE. On the 24/06/2019 i opened a Home choice account online and as a new account holder it indicated that i have once opened account with them and automatically popped out my old details including contacts, So i continued and the page did not give me any option to change my details, after i have successfully activated my account i then placed an order immediately for 3combo blankets and 2 full bed seats for kids. I them called them the very same day to request an amendments on my details as i knew that it will affect my communication between me and them. The consultant was very very rude and How every gave me instructions to submit required documents in order for them to make changes. I did as instructed and made a follow up after few days and only to find out that my details have not been amended. Believe you me every encounter with them was just a day breaker it was making to feel USELESS, LEES EDUCATED AND NOT WORTH WHILE. All the consultant that I dealt with them have similar attitude, and lack of efficiency. This treatment continued on every calls that i was making with them and by the way my order was processed successfully as the confirmation email received. Mid July 2019 i called to find out about the status of my order i was told that my parcels where delivered on the 01/07/2019 at my delivery address and that i have signed for them. I told them that i did not receive anything no phone call, sms, nor email. Then i was told to send an affidavit which i did the very same day. On the 22/07/2019 i called again to check the status of my dispute and was referred to dispute department where i dealt with the consultant by the name of Tamlin, she promised to follow up on the matter and revert back to me and she assured me that my details has been changed because i wanted to make sure again that she indeed has correct info on record. On the 01/08/2019 i call Tamlin again and she said my case will be finalized during the day and that she will call me back for a feedback and she never did. Then on the 06/08/2019 I called her again and she told my case is still pending and that she will call me back, i asked here that why is it still pending because she said it will be finalized on the 01? The answer was she was too busy to work on my case. Ok then as i am already used to such treatment from HOMECHOICE, i then just became submissive and told her that i will wait for her call like she is promising all the time. Today the 10/08/2019 i am writing on this page with no feedback or any sort of communication from HOMECHOICE. I deeply regret the minute i went onto their website creating that account, this is a very big lesson for me to do things online for people that you do not have direct / face