CN
Charles N

1 reviews | Active since Jan 2025

17 Jan 2025, 12:52

complain

Good day my name is Charles Ndlovu

last year in Dec we place an order for a bed which we have not received as yet, while busy with trying to get The Couriers to deliver, yesterday 16 Jan Enhle Mhlongo which we believe she is a supervisor at the PMB Branch called my wife informing her that the order was cancelled due to that it has been with the couriers since last month and that she had to make another order.

my wife then not knowing what was happening she did....only to find today 17 Jan the sales person that helped us in Dec while she was also trying to follow up on Delivery she then noticed that the credit had gone down on my wifes profile she then realized that there is another bed on order. she called Mrs Ndlovu and informed her that she was not supposed to do that as the order was not cancelled... and that Enhle Mhlongo was trying to do *****.

now i would like the order that was done yesterday to be cancelled and to get a call from any person above at Homechoice to explain how this person was hired trying to still from us and our side as the Ndlovus would like to see this lady behind bars. and if this is not done we will escalate to suing the company.

thanks to Tanya that is trying to solve the problem and the associate that assisted and pointed out that we are being ****med .

my number is *** ***

0
Replies (1)
Homechoice
Homechoice's reply17 Jan 2025, 13:34
Official
Hi Charles,
We would like to express our sincere apologies for any inconvenience you may have experienced. Your feedback is of utmost importance to us, and we take your concerns seriously.
We have received your complaint, and we want to assure you that we are actively investigating the matter. Our team is committed to resolving your issue as quickly as possible and ensuring that you receive the level of service you deserve.
Please be assured that we will keep you updated on the progress of our investigation and the steps we are taking to address your concerns. If you have any further questions or need additional assistance, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention. We appreciate your patience and understanding as we work to resolve this issue.
Sincerely,The Customer Support Team