NM
Nontsikelelo M
1 reviews | Active since Jan 2020
26 Jan 2020, 03:43
Competion not honoured
I would like to state that homechoice has lost all credibility with me. Last year they ran a competion where they said the winner will nominate a charity organisation of their choice and they will donate an amount of R10 000 to the charity. When the winner nominated our charity organization Ubudlelwane Enkosini Foundation, we were indeed contacted we provided all the information they needed including bank statements of our account. That was mid 2019. Until today no money has been paid to the organisation and we have contacted them a number of times and we are not getting any assistance. Why raise people's hopes by running false competions. If they still don't take this seriously we will go as far as a competition's board to report this.
Helpful (0)
Replies (8)0
Replies (8)
Homechoice's replyOfficial
26 Jan 2020, 12:34Hi Nontsikelelo.
Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.
Regards.
Homechoice
Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.
Regards.
Homechoice
Homechoice's reply26 Jan 2020, 12:34
Official
Hi Nontsikelelo.
Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.
Regards.
Homechoice
Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.
Regards.
Homechoice
NM
Nontsikelelo M's updateReviewer Update
29 Jan 2020, 04:13I would like to find out, how much time do you need because I have been expecting that you would call as part of the investigation but you are silent.
NM
Nontsikelelo M's update29 Jan 2020, 04:13
Reviewer Update
I would like to find out, how much time do you need because I have been expecting that you would call as part of the investigation but you are silent.
NM
Nontsikelelo M's updateReviewer Update
05 Feb 2020, 16:20Hello Homechoice are you ever going to take this matter seriously? Are you going to attend to my query or I'm just wasting my time?
NM
Nontsikelelo M's update05 Feb 2020, 16:20
Reviewer Update
Hello Homechoice are you ever going to take this matter seriously? Are you going to attend to my query or I'm just wasting my time?
Homechoice's replyOfficial
07 Feb 2020, 10:50Hi Notsikelelo.
Trust you are well. I have called you with regards to your concern that you have sent us. When you have a moment , please advise when we may contact you. We are also going to need the following details from you in order to assist:
Regards.
Homechoice
Trust you are well. I have called you with regards to your concern that you have sent us. When you have a moment , please advise when we may contact you. We are also going to need the following details from you in order to assist:
- Bank statement with company details
- Company letter
- Name and Surname of the person that has nominated you
Regards.
Homechoice
Homechoice's reply07 Feb 2020, 10:50
Official
Hi Notsikelelo.
Trust you are well. I have called you with regards to your concern that you have sent us. When you have a moment , please advise when we may contact you. We are also going to need the following details from you in order to assist:
Regards.
Homechoice
Trust you are well. I have called you with regards to your concern that you have sent us. When you have a moment , please advise when we may contact you. We are also going to need the following details from you in order to assist:
- Bank statement with company details
- Company letter
- Name and Surname of the person that has nominated you
Regards.
Homechoice
NM
Nontsikelelo M's updateReviewer Update
07 Feb 2020, 13:49Please contact Busisiwe Papiyana *** she is handling the documents for Ubudlelwane Enkosini Foundation as we have always been forwarding everytime you request them but nothing ever happens
NM
Nontsikelelo M's update07 Feb 2020, 13:49
Reviewer Update
Please contact Busisiwe Papiyana *** she is handling the documents for Ubudlelwane Enkosini Foundation as we have always been forwarding everytime you request them but nothing ever happens
NM
Nontsikelelo M's updateReviewer Update
23 Feb 2020, 04:08I don't know anymore, it almost a month now since I posted here, almost 2 weeks now you have been sent the documents you requested, we have sent a follow up email to the complaints department still nothing is done. I don't think you take people seriously for the fact that you run false competitions to raise their hopes and then you do not deliver. Could you please take us seriously.
NM
Nontsikelelo M's update23 Feb 2020, 04:08
Reviewer Update
I don't know anymore, it almost a month now since I posted here, almost 2 weeks now you have been sent the documents you requested, we have sent a follow up email to the complaints department still nothing is done. I don't think you take people seriously for the fact that you run false competitions to raise their hopes and then you do not deliver. Could you please take us seriously.
NM
Nontsikelelo M's updateReviewer Update
17 Mar 2020, 04:32Good day complaints department
This matter has been dragging for a while now. Do you mind updating us as to when will this be put to rest? We have been forwarding documents and you have been coming up with nothing but excuses. How long does ot date to read the name of the organisation from the bank statements we have sent? And you never update us until we write to you. You ran a competion and you gave is false hope now you must honour yoir word, this is really disappointing to say the least
Regards Nontsikelelo
On Thu, Mar 5, 2020, 11:39 Ntizi Papiyana <***> wrote: From: HomeChoice Complaints [mailto:***]
Sent: Thursday, March 05, 2020 11:39 AM
To: Ntizi Papiyana <***>
Subject: Complaint Received *** Hi Ntizi Papiyana,Thank you for your email, we’ve received your feedback/enquiry. Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.Please reply to this email should you wish to follow up. This will assist our team to track all your correspondence and most importantly, assist us in resolving your complaint.You’re welcome to call us on ***,
This matter has been dragging for a while now. Do you mind updating us as to when will this be put to rest? We have been forwarding documents and you have been coming up with nothing but excuses. How long does ot date to read the name of the organisation from the bank statements we have sent? And you never update us until we write to you. You ran a competion and you gave is false hope now you must honour yoir word, this is really disappointing to say the least
Regards Nontsikelelo
On Thu, Mar 5, 2020, 11:39 Ntizi Papiyana <***> wrote: From: HomeChoice Complaints [mailto:***]
Sent: Thursday, March 05, 2020 11:39 AM
To: Ntizi Papiyana <***>
Subject: Complaint Received *** Hi Ntizi Papiyana,Thank you for your email, we’ve received your feedback/enquiry. Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.Please reply to this email should you wish to follow up. This will assist our team to track all your correspondence and most importantly, assist us in resolving your complaint.You’re welcome to call us on ***,
NM
Nontsikelelo M's update17 Mar 2020, 04:32
Reviewer Update
Good day complaints department
This matter has been dragging for a while now. Do you mind updating us as to when will this be put to rest? We have been forwarding documents and you have been coming up with nothing but excuses. How long does ot date to read the name of the organisation from the bank statements we have sent? And you never update us until we write to you. You ran a competion and you gave is false hope now you must honour yoir word, this is really disappointing to say the least
Regards Nontsikelelo
On Thu, Mar 5, 2020, 11:39 Ntizi Papiyana <***> wrote: From: HomeChoice Complaints [mailto:***]
Sent: Thursday, March 05, 2020 11:39 AM
To: Ntizi Papiyana <***>
Subject: Complaint Received *** Hi Ntizi Papiyana,Thank you for your email, we’ve received your feedback/enquiry. Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.Please reply to this email should you wish to follow up. This will assist our team to track all your correspondence and most importantly, assist us in resolving your complaint.You’re welcome to call us on ***,
This matter has been dragging for a while now. Do you mind updating us as to when will this be put to rest? We have been forwarding documents and you have been coming up with nothing but excuses. How long does ot date to read the name of the organisation from the bank statements we have sent? And you never update us until we write to you. You ran a competion and you gave is false hope now you must honour yoir word, this is really disappointing to say the least
Regards Nontsikelelo
On Thu, Mar 5, 2020, 11:39 Ntizi Papiyana <***> wrote: From: HomeChoice Complaints [mailto:***]
Sent: Thursday, March 05, 2020 11:39 AM
To: Ntizi Papiyana <***>
Subject: Complaint Received *** Hi Ntizi Papiyana,Thank you for your email, we’ve received your feedback/enquiry. Please give us an opportunity to get to the bottom of what went wrong so that we can resolve this.Please reply to this email should you wish to follow up. This will assist our team to track all your correspondence and most importantly, assist us in resolving your complaint.You’re welcome to call us on ***,
NM
Nontsikelelo M's updateReviewer Update
20 Mar 2020, 06:27Thank you for finally doing what you promised to do. We received notification that funds were transfered to the organisation. I hope you never allow something like this to happen to anyone and in your business in the future.
NM
Nontsikelelo M's update20 Mar 2020, 06:27
Reviewer Update
Thank you for finally doing what you promised to do. We received notification that funds were transfered to the organisation. I hope you never allow something like this to happen to anyone and in your business in the future.