Comforter at assessment for a month without action

I bought 3 comforter sets from Home choice, first 2 the curtains was not done as requested, I asked for curtains not to not go over a pipe but normal hook on curtains .. when I came I was so disappointed but left it the 3rd set Pandora is decorated with diamante and the material is kind of silky. After the first wash the diamante come loose the material at the bottom and top tearing out, on my on cost I took the comforter to the tailor having it fixed, same thing happened just it was tearing at other places. I paid R6 500.00 for the set and expect better quality. Phoned home choice got there address and couriered it to their doorstep this was received 16 April 2015 by them (over a month ago) in the meantime I am phoning left right an centre e-mailed the signed waybill to them, which eventually proofed it was in assessment department for the last month in the meantime I phoned and asked what is happened and nobody can give me an answer - promise to phone back but nothing happens. Their after service is a disgrace and I refuse to do any further business with them. Please could you try on my behalf to get an answer out of them. If possible they must take their bedding and refund me.