Closing of Account

I called home choice customer service yesterday and ask the team leader who assisted me to close my account as its paid off. She said they will close my account however my details will still be on your system for record sake and if one day I want to purchase again. We agreed and I told her to them send me a email stating my account is close, she agreed. Now she sends me a email saying that home choice don't close accounts far different from what she explained over the phone. I believe that according to the consumer act I have the right for my account to be closed and its ******* for home choice not wanting to close the account. The lady who assisted me is Lilana