KK
Karl-Heinz Kardos
1 reviews | Active since Jan 2017
31 Jan 2017, 13:51
Closing of Account
<p>I am very frustrated at this point. I have sent Homechoice about 3 emails asking them to close my Account whereby I received no response whatsoever. When I Phoned them a gentleman spoke to me whereby I was told by the Man that they are not able to close accounts because their system does not allow it and that he can only take off my details off of the system. Now I am still charged with R29 interest fee every Month and it reflects on my credit when it does not get paid because my Account is supposed to be closed. </p>
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Homechoice's replyOfficial
31 Jan 2017, 15:13Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Homechoice's reply31 Jan 2017, 15:13
Official
Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team