CLOSE MY ACCOUNT

I phoned home choice this morning regarding an account enquiry that is paid up. They keep sending messages that I owe ,where as every single month without fail we have been paying over the installment amount. I phoned to enquire about and an agent by the name of NOMNIKELO was rude gave me so much attitude when i asked for her surname for my refence she said '' AS PER COMPANY POLICY SHE IS NOT ALLOWED TO GIVE OUT HER SURNAME"

As shocked as i was with her answer i then asked to speak to a manager her reply was '' HER MANAGER IS NOT ALLOWED TO TAKE A CALL " and i asked again why is that she proceeded to say ''HER COMPANY POLICY DOES NOT ALLOW HER MANAGER TO TAKE A CALL''.

I then asked her for the call reference so that i can make my own refence to , once again her reply was "HER COMPANY POLICY DOES NOT ALLOW HER TO GIVE OUT THE CALL REFERENCE".

As i proceeded to ask a question she was so irate that i the customer is questioning her to a point whereby she had me on loud speaker so that everyone in her "company" can hear my frustration.

I asked this girl to put me off loud speaker she did not listen to a point whereby the call went dead nobody was speaking she had me on mute ,i proceeded to be hold thinking she will come back and at exactly 16:39mins the call got cut which means she cut the call on me.

I phoned again and an agent answered and you could here that she maybe new it was me again , she came on the call did not greet to give out her name and surname the line was so bad that i had to keep asking can you here me?

I asked who i am speaking to she said a name that i could not make out as the line was bad then i said Rachel mind you i was not even sure if indeed that was what she said and she said yes, and i asked Rachel who ?

She said ''I AM NOT ALLOWED TO GIVE YOU MY SURNAME BECAUSE I DONT KNOW WHO YOU ARE "

I then proceeded to tell her my name and surname and she still refused to introduce herself and she said '' SHE DOES NOT KNOW IF I AM A ******** OR NOT ASKING FOR HER FULLNAMES "

I am in disbelief at the shocking experience i had while calling home choice simply asking for assistance. The experience i had was appalling and I'm disgusted by the attitude given by NOMNIKELO ( that's if it is her real name ).

I need you to sort this out and stop sending me messages regarding a paid up account ,AND PLEASE CLOSE THIS ACCOUNT AS I AM REALLY GETING IRATE .