BD
Best D
1 reviews | Active since Dec 2010
25 Feb 2016, 12:44
ClLOSE MY ACCOUNT IMMEDIATELY!!!!!
On the 25 February 2016 I called to close my account since it was paid up. The call Centre agent, Noncobo told me that I cannot close my account instead after 12 months if dormant it will automatically be closed. I told her that I cant wait for 12 month to close my account and she said that there is no feature that allows closing of accounts. Can someone please close this account since it will be accumulating interest on monthly charges. I find it strange that Homechoice does not allow people to close their accounts.
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Homechoice's replyOfficial
25 Feb 2016, 13:44Hello BestGP,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Homechoice's reply25 Feb 2016, 13:44
Official
Hello BestGP,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team