Clearity with Discount

Hello,<br> <br> My Name is Nthabiseng Segakweng and i really not happy with service that was provide by Home Choice, I had a call on Monday(09FEB15), and the lady was advicing me that their will be giving a discount of R350.00 for the damaged Pan and lid that i have return back to them in dec 2014...but that lady didnot <br> cearify weather they are going to return the very damaged items back to me because i dont think that both items are weath R350.00 so i call the call center on Wednesday requesting to spoke the lady again on the number:*** and i promised that she will call me before end of business yesterday the 12th......<br> why has she called me to clearify this issue with and or the agent that i spoke to on Wednesday is *********** to be the face of Business....could somebody call me as i need clearity regarding this discount.