Clearance

<p>1. I ordered the Ice Cream marker from H/C as around Dec 2014, online.</p> <p> </p> <p>2. The H/C consultant telephonically contacted me 2 weeks later, requesting for my proof of employment and my payslip. (Know Your Customer info)</p> <p> </p> <p>3. Contrary I had decided to walk away from the deal hence did not provide anything.</p> <p> </p> <p>4. This automatically cancels the order because I as their customer did not provide “KYC”.</p> <p> </p> <p>5. I believe H/C consultant was after the sale, therefore she approved the order without “KYC” and they forwarded the goods of which I never has any knowledge that they were sent/ nor did I collected them.</p> <p> </p> <p>6. I started receiving threatening letter from H/C due to non-payment in around April as hereto in the attached also see attached my email in response, wishing to know what deal do I have with them?</p> <p> </p> <p>There follows no communications until as at 2016, I requested for some service, the service provided enquired on my ITC and they reverted to say I owe H/C R277 hence I am listed and can only assist me if I have a letter of clearance from H/C. see attached the proof of payment.</p> <p> </p> <p>I settled the amount without and further enquiries and inturn requested H/C to forward me a clearance letter.</p> <p> </p> <p>H/C ‘contact’ responded by asking me to contact their lawyers, mind you I have no clue who their lawyers are neither have they ever contacted me.</p> <p> </p> <p>This is what I communicated and H/C and they are now ignoring my plea for the clearance letter.</p> <p> </p> <p>Thanks.</p>