Clean My Name

Good morning I have a problem with home choice year 2021 I have ordered pots telephonically. The order arrived at my place but it was not the same pots I have ordered. Two days after receiving them, I returned them to Bloemfontein show room. A month later I receive a call saying I haven't paid my first installment. I said to that lady how can I pay for things that I have returned. I emailed her the receipt that I have received from the showroom that prove that they have received those pots from me. I can't open an account home choice account it's reflecting on my name saying I'm bad payer. Early this year there was lady from home choice account department. She tried to help me till to date the matter has not been resolved. She's taking to long, I gave her enough time to sort this issue out. Last month she said the pots are missing at Bloemfontein showroom but she is trying her best she have involved all the management of home choice to try to solve the matter. She also promised to contact me telephonically to update me. Until now nothing is happening. Please help.