CLARITY ON AMOUNT REFLECTING ON MY ACCOUNT

on 8/7/2018 i had a balance of R3843.93 on my Homechoice acccount. On 20 July 2018 i paid R3500 and the on 27 July 2018 i paid R300. My balance as to be R43, I received a statement reflecting a balance of 169.12 dated 8/9/2018, I only saw it on 2 October when i came back from leave. I sent Homechoice an email seeking clarity on this amount, I even attached the proof of payments and the statement of R3843.93. I received no response and I logged into their website and filled in my details for a call back. Still I received no response. On 8/10/2018 I received another statement of R210.66. I want to understand what I am being charged for but the consultants are not responding to my emails no the callback that I left on their website. I just do not like being ignored when I need clarity on how these amounts came into being. I also left another email this morning 16/10/2018 and I still have to receive feedback.