TM
Thobeka M
1 reviews | Active since Aug 2014
18 Aug 2015, 12:57
Charging Me goods I don't have
I'm so passed and disappointed at the same time. Home choice has been debitting my bank account since July 15for something I ordered in June but I'm not in possession of it. Now me reversing they debit order is negatively affecting my account and I have called the call center and no one is giving a straight answer besides that the goods shall be delivered. You cannot tell me an order takes 2 months. I actually want to cancel my account and for you guys to keep your package cause I'm tired of waiting and I'm tired of u taking my money.
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Homechoice's replyOfficial
19 Aug 2015, 12:11Hello Thobzana,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Homechoice's reply19 Aug 2015, 12:11
Official
Hello Thobzana,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team