1 reviews | Active since Aug 2015
CHARGED FOR GOODS NOT RECEIVED!!!
I have logged a dispute regarding not receiving a bedding set in the parcel I received. The invoice stated that the box contained 2 items, but in actual fact it contained only 1. On the 16 July 2015 I logged a call, then again 5 more times, even sent a dispute form twice, spoke to a supervisor, still no luck. I have already started to pay for this item which I have not received. I was of the opinion that Homechoice is a reputable company, but now am not sure. Will definitely not be recommending them to any family or friends.<br> The first form was sent on the 20/07/2015 to email \disputes"and the second one was sent to \""spillay\"" on the 28/07/2015. I have pasted this same information on their facebook page."""
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team