Charged for goods never received

In October 2020 I placed an order with Homechoice. After terrible service I decided to cancel my order. I have since received a statement with arrear amount and interest charged for items that I have never received. I have sent numerous emails and made calls, but the problem is not being resolved. It has been 3 months and still the charges is on my account. Received a Ref no for the 10th complaint logged with no answers yet. In the mean time this non payment of goods not received is showing adversely on my credit record and no one at Homechoice is taking any responsibility for this error on their side. Ref *** Riana