SS
Sumantha S
1 reviews | Active since Mar 2013
27 Oct 2015, 13:01
CHARGE ME INTEREST ON MINUS BALANCE
Hi.<br> I just want to know why did you email me to say that my balance with Home Choice is R73.70 when I had a minus balance of R151.56. You charged me interest of R77.86????? Why?????<br> So am I not going to be re-imbursed the R77.86???<br> <br> <br> Go back to my account and you will see that my balance was at -R151.56. Why is the balance now R-73.70????? HOME CHOICE ARE ****** *******.
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Homechoice's replyOfficial
29 Oct 2015, 11:34Hello SumanthaS,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Homechoice's reply29 Oct 2015, 11:34
Official
Hello SumanthaS,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team