AS
Angeline S

1 reviews | Active since Mar 2016

27 Jan 2017, 13:21

CHARGE FOR FREE GIFT NOT RECEIVED

<p>I was contacted by homechoice telemarketers to sell me bedding which came with a free gift.</p> <p>On the day of delivery I was not home, and instructed the security at our complex to reject the package as I was too far away to make it in time.</p> <p>I did not receive the order, as I cancelled it neither could I have received the free gift as I was not home.</p> <p>Homechoice are now billing me for a free gift -which they say I have kept,however they recived the parcel back?</p> <p>I have informed the customer care, as well as the telemarketers almost twice weekly,as they continuously phone me to offer specials on sale.</p> <p>I did not receive the parcel or free gift.</p> <p>Please provide me with a signature to prove that I have kept this free gift -as I definately did not accept it, as I was not home?</p>

0
Replies (1)
Homechoice
Homechoice's reply27 Jan 2017, 14:51
Official
Hello, Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused. We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved. One of our team members will be in touch with you shortly to provide you with an amicable solution. Kind Regards