1 reviews | Active since Sept 2017
Cellphone issues
I purchased a cellphone from homechoice in March 2024. The phone was delivered on time and I was happy with phone. Two months later (May 2024) the phone started having charging problems. I called them and reported the issue, then the phone was collected and taken for repairs. Three weeks the phone was returned. The phone was charging fine but it had NO signal. I called them and reported the issue, the phone was collected again. It's now been more than two weeks, my phone has not been returned and I haven't had any feedback from them. I bought the phone because I needed it, it breaks my heart that my phone (Fully paid) is moving up and down. I need this phone to be replaced with a new one because I won't trust a new phone that has been fixed twice within few months. Im not happy at all with their service.
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Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to email us . Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind Regards.
Homechoice
Thank you for taking the time to reach out to us with your concerns.
This confirms that we have received your complaint, and we appreciate the opportunity to address the matter.
Your feedback is valuable to us, and we take your concerns seriously. Our team is currently reviewing the details you provided, and we will work diligently to investigate the situation thoroughly.
We understand the importance of a prompt resolution, and we assure you that your complaint is a priority for us. We will keep you informed of our progress and any actions we are taking to address the issue.
If you have any additional information you'd like to share or if you think of any details that could aid our investigation, please don't hesitate to email us . Your input is crucial to ensuring a comprehensive understanding of the situation.
We apologize for any inconvenience you may have experienced and want to assure you that we are committed to resolving this matter to your satisfaction.
Kind Regards.
Homechoice