Catalogue complaint

I am writing on behalf of my parents. ( E Mia : ***) They are diligent customers but do not have access to the internet. My mum cannot compare items by looking at a cellphone she is old. However I am told by the consultants that I as the kid need to go to parents house and show them the goods online. When the consultants do call my parents they tell my parents I called and said that my parents wants to buy something…..How the hell can they lie as well and how would my parents know what to buy without a catalogue. What kind of nonsense is this now? Am I now suppose to you my time , effort and data for Home choice….. In other words the old people that do have access to the internet are now forgotten. Disgusting really……..Homechoice is obviously turning a very high profit and don’t need many customers any longer.