CASH REFUND FROM HOMECHOICE

I ordered 2 items online and paid for the order in cash right away. The order was to be delivered just before Christmas. I then received my order a day before Christmas to my surprise only one item had arrived. I called customer service to query about my other item and was sent from pillar to post. After numerous calls to customer service I requested a refund for the item that was not delivered as I was no longer interested. A call was logged and I was given a reference number ***5 for the refund to be processed. The refund was approved and I was told it will take between 5-7 working days. Its been longer I call again to ask for my money and I'm just being told that it will come I need to keep an eye out on my bank account. Homechoice please stop calling me on a daily basis selling me products as I'm not interested. I WANT MY MONEY OR IM GOING TO TAKE LEGAL ACTION.