Cash payment but dololo product

one star is a lot for Homechoice because of the kind of appalling service i've received. I paid cash for a Restonic bed at the Rissk branch in Jhb CBD.I am still waiting for it and there is still no communication from Homechoice. I need to know if im still getting the bed or i should cancel the order and ask for a refund. Needless to say that ive learnt my lesson not to give you guys business, ever.