PS
Penelope S
1 reviews | Active since Oct 2016
24 Oct 2016, 20:10
Cash Order paid Via eft
<p>I have ordered Linen from Homechoice paid cash via Eft and waited for 2 weeks and the order did not get delivered. I contacted the call centre and was informed that my order was on its way and would receive it with in a day or 2, waited and nothing was delivered. I then sent Homechoice an email following up on my order and was advised that they ran out of stock and they will have new stock in December. I then requested them to refund me and they have been ducking and diving up until today, I have not been refunded. Please assit.</p>
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Replies (1)Homechoice's replyOfficial
25 Oct 2016, 15:05Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
Homechoice's reply25 Oct 2016, 15:05
Official
Hello,
Thank you for taking the time to advise us of your concerns. We sincerely apologise for any inconvenience caused.
We are committed to resolving this matter which is currently receiving our full attention, in order to establish where we have failed you. Your concerns also allow us to improve our service and provide feedback and training to the individuals involved.
One of our team members will be in touch with you shortly to provide you with an amicable solution.
Kind Regards
Customer Support Team
